Policy and terms.

Order

If you want our product delivered for a specific day, we advise you to order at least one week prior to avoid disappointment. However, we can process an order in a shorter time span depending on the decorations provided and location.

Payment

Payments for our products are paid in full at the time of order. Payment will be taken by card at checkout once card payments are available. Completing the booking details form alone does not take payment or confirm your booking.

Rose arrangements start from £50. The £50 paid at checkout secures your bouquet as a deposit; depending on the flowers and size you choose, the remaining balance will be quoted and payable once your arrangement is confirmed.

Once you have made an order with us, a confirmation email will be sent to the email that you provided. Please carefully read your confirmation and ensure all the details are correct, especially the delivery address. The email will explain everything you have requested and break down each charge.

Product refunds

Unfortunately, we are unable to accept returns as each product is a perishable item and made to order. In the unlikely event that your order arrives damaged, please email us directly at primedecorations.office@gmail.com within 48 hours of receiving the order so that we can evaluate the issue and make it right. A photograph may be requested in order to help us provide a suitable solution.

Changes

You have up to 48 hours from the time you placed an order to let us know if you want to make a change to your order or change the delivery address.

Bookings

We require one to two weeks’ notice in advance for decorating bookings. Last-minute bookings in five days or less will be charged an additional late fee of £50.

Please note: we do not book hotels, apartments or any venue on behalf of our customers. We are not liable for any damages or lost belongings. Your accommodation must be paid in full before your booking date with us.

Duration & lateness

The duration of our packages varies between one and three hours depending on the package. Please allow us the duration we need to set up your package. For example, if we state we need approximately two hours to set up, please allow two hours and nothing less.

For clean-up service only: an hour before checkout, we will need to de-rig some of the decorating supplies depending on the decorations used within a certain package.

Once we arrive at the hotel, apartment or venue, we allow a 15-minute grace period of waiting time. If we are waiting more than 15 minutes for access, you will be charged an extra £10 for every 15 minutes after the grace period. This additional payment is due straight away before we start the setup. During a busy period, your booking will be automatically cancelled after 30 minutes and you will not receive a refund due to decorating supplies being prepared for the booking and potentially affecting our next booking.

Decorating refunds

Please note: we offer no refunds. We are dedicated to ensuring our decorating services are produced to our best ability. Our mission is to provide an exceptional service and to bring our customers’ ideas to life.

Cancellation

If you decide to cancel, we will not be able to provide a refund. Booking deposits cannot be transferred to another booking in someone else’s name. To reschedule, you will need to submit a new date on the day of cancellation, subject to availability and within one week’s notice.